
Why be Our VIP








Premium Service at Fair Prices
Offering high-quality, reliable services at competitive rates, ensuring you get the best value without compromising on excellence.

Dedicated Account Management
We offer businesses a dedicated account manager who provides customized shipping solutions, optimized logistics, and proactive support for efficient, cost-effective delivery services.

Doorstep Pick-Up
Flexible pick-up services, regardless of package quantity or distance. (terms and conditions applied)

Loyalty Platform
By using our exclusive VIP platform, not only enjoy the convenience of complimentary access, but also streamline the courier ordering process, benefit from Value-Added Services (eg. SMS Notifications, Bulk Ordering, Quick Order, etc.), and unlock exclusive discounts.

API Solution
Through API integration, seamless communication between the delivery system, tracking platform, and customer interface has been successfully achieved, enhancing work efficiency, real-time tracking capabilities, and optimizing the customer service experience. We collaborate with multiple partners, including SHOPIFY, BIZAPP, EASYSTORE, WORDPRESS, WEBSPERT, etc.

Multi-Delivery Services
A range of delivery options including Multi-Pieces Shipment (MPS), Cash On Delivery (COD), Next Day Delivery (NDD), and Express Document services, designed to meet diverse shipping needs with flexibility and speed.

Exclusive Claims Support Channel
Providing VIP customers with a specialized platform to submit claims via email and the VIP platform, ensuring priority attention and tailored support for a streamlined claims process.

Membership Programme
As one of our esteemed VIP customers, you are entitled to exclusive privileges, including personalized assistance from a dedicated customer manager, premium upgrade gifts, exclusive points redemption, and bespoke festival gifts, designed to enhance your experience and more.

Benefits Overview

FAQ
J&T Live Chat: https://imc.jtexpress.my/chat/pc?code=website&lang=EN
Our Hotline: 1800-82-0022 (Mon-Sun, 9:00am – 21:00pm)
