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Why be Our VIP

Benefits Overview

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FAQ

The VIP Membership Loyalty Program is designed to reward our most loyal customers with exclusive benefits and offers. As a VIP member, you’ll enjoy faster delivery options, special discounts, priority customer service, and more.

To become a VIP member, you need to sign up for the program through our website (https://www.jtexpress.my/vip) . You will be eligible after meeting certain criteria, such as a minimum number of shipments or spending amount.

Yes, we offer multiple levels of VIP membership (e.g., Bronze, Silver, Gold, Platinum, Diamond, Black Diamond) based on your volume of shipments and total spend. Each level unlocks more advanced benefits, such as larger discounts and more personalized service.

Points are accumulated based on the frequency of your shipments, the total value of your orders. Every time you make a shipment, you'll earn loyalty points that contribute toward your next reward or upgrade to the next VIP level.

Yes, you can redeem your points for various rewards. The number of points required will depend on the reward you choose.

You can check your membership status and points balance through your account on our website or app. A detailed breakdown of your rewards, progress, and next milestones will be available.

Yes, you can upgrade your membership to a higher level once you meet the required criteria, such as spending a certain amount or shipping a specific number of packages. Downgrades may occur if you no longer meet the requirements for a higher level, but you’ll be notified before any changes take place.

There are no fees to join the VIP membership program; it’s free to sign up. However, some advanced benefits may be tied to higher shipping volumes or premium levels, which could require meeting certain thresholds.

No, points and membership benefits are non-transferable and are linked to your account.

VIP member, you’ll have access to a dedicated account manager, which provides priority support for any inquiries or issues you may encounter.

Points expire 12 months after being earned.

If you encounter any issues related to points, such as non-receipt of points, please contact us at the following:
J&T Live Chat: https://imc.jtexpress.my/chat/pc?code=website&lang=EN
Our Hotline: 1800-82-0022 (Mon-Sun, 9:00am – 21:00pm)