Frequently Asked Questions

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Gross/Actual weight: Exact weight of parcel including (packaging).

Volumetric/Dimensional Weight: Measure according length, width and height of the parcel.

Shipping large or irregular shaped items can be influenced by the amount of space it occupies (volumetric weight) rather than the actual weight.

Volumetric weight is calculated by Length (cm) x Width (cm) x Height (cm) / 6000 = Kilograms Length is defined as the longest side of the package. Height is the shortest side of the package.

For International Shipping, Volumetric charges = (L x W x H) cm / 5000 Maximum Dimension: 300cm (L + W + H), with the greatest dimension not exceeding 120cm.



Actual weight and volumetric weight are considered in the actual shipping cost whichever is higher.

J&T Express is a courier express company that provide fast pick-ups and delivery services. J&T Express's tagline "Express Your Online Business" positions our brand as the core of e-commerce express.

J&T Express aims to expand with our e-commerce business partners worldwide making a revolution to the e-commerce courier express industry.

With our highly-advanced technology tracking system, you can easily keep track of your shipment directly via our website at www.jtexpress.my or in the app by downloading J&T Express Malaysia in Google Play Store or Apple Store.

You can also request for a pick up the order from the seller and deliver it to the buyer.

Yes, J&T Express operates 365 days a year. We also deliver on weekends and public holidays. Once in four years, we operate 366 days a year.

Yes. You may contact us at our hotline service at 1800-82-0022 to arrange for self-collection.

J&T Express delivery time frame can be found at here.

Please note that deliveries within Peninsular will take an estimate between 2-3 days. For deliveries across the Peninsular takes an estimate of 2-5 days depending on airline’s schedule and custom clearance process.

J&T Express will attempt delivery to the delivery address stated in the shipping label. If the buyer is uncontactable, J&T Express will attempt to deliver the parcel to the buyer a few more times. If for whatever reasons, J&T Express has attempted three deliveries and still failed, J&T Express will proceed to return the parcel to seller.

Just simply walk into our nearest Drop Points or Collection Points closes to you. Our outlets can be found here. You can also make orders via Facebook @ J&T Express – Malaysia, WeChat - J&T Express Malaysia.

You may visit our website at www.jtexpress.my or download the J&T Express Malaysia application on Google Play Store and Apple Store.

You may trace and track your parcel at Trace and Track page or download our J&T Express Malaysia application in Google Play Store or Apple Store.

Yes, we do provide Cash on Delivery services with T&C applied.

COD – COD is a system where the receiver pays for the goods or service fees upon parcel arrival.

Yes, we do provide Delivery Fee On Delivery services with T&C applied.

DFOD – DFOD is a system where the receiver pays for the delivery fees upon parcel arrival.

Smart order is an e-method to place order via website, Facebook @ J&T Express – Malaysia, WeChat account J&T Express Malaysia or download our app J&T Express Malaysia via Google Play Store or Apple Store

There are approximately 350 Drop Points and 80 Collection Points nationwide, you may go to the nearest Drop Point to deliver your parcels, call our customer service hotline or place order via website, Facebook @ J&T Express – Malaysia, WeChat account J&T Express Malaysia or download our app J&T Express Malaysia via Google Play Store or Apple Store and drop off your shipment at our branch. J&T Express drop off service points and Collection Points can be found here.

You may contact us at our hotline service at 1800-82-0022 or chat with our live agent on our website.

For the latest J&T Express news and promotions, you may visit us at www.jtexpress.my or via our social media platform i.e. Facebook, J&T Express – Malaysia and Instagram, @jtexpressmy.

You may contact us at our hotline service at 1800-82-0022.

You may contact our customer service hotline at 1800-82-0022 or select "chat now" for live chat assistance. We will hear from you.

Kindly contact Shopee Customer Service Team via Shopee App or website: https://shopee.com.my/

You may select "Chat Now" for Live Chat channel to check for your parcel status.

Do remember to include your Shopee username and a short statement about your query in order for the team to serve you in a more efficient manner. Thank you very much for your cooperation.

1. Drop Point (DP)
   
   • Owned by J&T Express Malaysia.
   • Parcel collection is applicable in all outlets.
   • *Drop-off is applicable in all outlets.
   • Pick-up service available from all outlets
   • VIP registration applicable in all outlets.
2. Courier Point (CP)
   
   • J&T Express Malaysia’s agents.
   • Runs its own business alongside with J&T Express services.
   • Parcel collection is applicable in all CP outlets.
   • *Drop-off is applicable in all CP outlets.
3. Premium Courier Point (PCP)
   
   • J&T Express Malaysia’s authorised exclusive partners.
   • To providing similar J&T Express Malaysia’s DP services.
   • Parcel collection is applicable in all outlets.
   • *Drop-off is applicable in all PCP outlets.
   • Pick-up service is only available at specific locations.
   • VIP registration applicable in all outlets.

*Drop-off corporate partners are Shopee, MyParcelAsia, EasyParcel, etc.