Services & Deliveries

J&T Express (Malaysia) Sdn. Bhd (hereinafter refer to “J&T Malaysia”) reserves the rights to amend the terms and conditions from time to time. Customers will be notified of any amendments via announcement on J&T Malaysia’s website or mobile application.

 

Terms & Conditions - Services & Deliveries

1. Delivery Packaging

The sender shall be responsible for the proper packaging of goods, labelling and intact packaging, in line with the safety requirements and in accordance with the courier standards to go through the transportation process to ensure the safety of goods. J&T Malaysia will not be liable for any damages or losses that are caused by packaging problems and/or will not be liable for any damages or losses whatsoever without physical and actual proofs.

2. Package/Content Statement

Senders must advise on the actual value and description of package(s) and/or content(s). J&T Malaysia shall not be responsible for any claim or freight charges or any other costs for any false, misleading, illegal, incomplete and/or complex statement or claim that the declared value is inconsistent with the actual value of the sent items. Senders shall indemnify and hold J&T Malaysia harmless from any loss or damages arising out of senders’ breach of the above representations and free from any legal liability arising from senders’ failures to comply with any applicable laws or regulations.

3. Important Documents Deliveries

Posting of original and/or official documents, including but not limited to the following important documents:

(a) MyKad; (b) Passport; (c) Birth certificate/marriage certificate; (d) Cheque book; (e) Quit rent & assessment; (f) Academic certificate; (g) Agreements and legal documents or other important documents will be delivered at risks borne solely by the senders.

The senders shall not purchase insurance coverage for the delivery of important and/or original documents. J&T Malaysia shall not be liable in any manner whatsoever for the lost and/or damage of any original and/or official documents.

4. Prohibited Items

J&T Malaysia disclaims the postage of any dangerous or restricted items or any items prohibited by J&T Malaysia or the relevant authorities. Please refer to www.jtexpress.my for the list of dangerous and prohibited items (including but not limited to bodies or parts of bodies, bodies of animals or animals, drugs, weapons, ammunition, combustible items, high-value artworks, money, metals, high value jewelleries) before shipping. J&T Malaysia has the rights but is not obliged to inspect the content of parcel(s) and reserves the right to refuse deliveries if it finds or discovers any dangerous or prohibited items in the contents of the package(s) and/or part of it.

J&T Malaysia will not entertain and/or be accountable for any subsequent charges, fines or compensation which may be incurred if the declaration of item is deemed false, incomplete, dubious or contradictory to the declaration made by the sender before shipping, whether directly or indirectly. J&T Malaysia reserves the right to amend or change the classes of goods or items which are categorised as Dangerous Goods or Prohibited Items at any time without prior notice.

J&T Malaysia is not liable for any claims in damages, lost and/or delay of shipment if the item is deferred, detained, withheld, returned to sender, or was not processed because it contains or consists of dangerous goods or prohibited postings, regardless of whether the item was intentionally or unintentionally sent by the sender or received by J&T Malaysia.

5. Exception in Posting Prohibited Items

Posting of any dangerous goods and/or prohibited items would only be allowed if all the necessary or required approvals, permissions and clearances have been obtained from all relevant authorities and the posting of the dangerous goods and/or prohibited items have been declared and accompanied with all original supporting documents evidencing the said approval, permission and clearance (Example: Declaration Form for dangerous goods and prohibited items). The sender is responsible to ensure that the posting is accompanied with complete supporting documents. J&T Malaysia shall not be liable for any claim for the refund of postage fees, claim for loss, damage and/or lost or any other loss directly or indirectly in the event that the said items have been posted or has been received to be posted intentionally or unintentionally.

6. Determination of Shipping Charges and Limitations

Dimensional weight is determined by using J&T Malaysia volumetric standard’s:

The results of the calculation will be converted into kilograms (KG) and compared to the actual weight of the actual package. Shipping charges will be based on the total actual weight or the total dimensional weight, whichever is higher. 

Land freight parcel: (i) Longest side must not more than 150cm; (ii) Length + Width + Height must not more than 300cm; (iii) Actual weight must not more than 70kg

Air freight parcel: (i) Length & Width & Height must not more than 90cm*90cm*90cm: (ii) Actual weight must not more than 35kg

7. Sender's Responsibility

The sender is responsible for all posted items, including but not limited to, liquids, creams, lotions, or cosmetics that may be at risk of rupture, as well as easily perishable food and/or any other forms of food that may be harmful to other items. J&T Malaysia is not responsible for any costs of posting, direct or indirect damages or lost, regardless of whether the item was intentionally or unintentionally sent by the customer or received by J&T Malaysia. The sender is also responsible for any fraudulent/ fragile and valuable items including but not limited to watches and glass items sent. J&T Malaysia shall not be liable for any direct or indirect costs and/or damages or lost on the aforesaid items if the appearance/ surface of the package or label is not damaged.

8. Insurance

The customer who purchase the insurance recommended by J&T Malaysia must completely and accurately declare the contents and value of the insured item. J&T Malaysia will not be responsible for the insurance claim if the contents and value of the item conflict with the declared value. Any damage or loss to the content or part of the item insured by the insurance shall be limited to any value determined by the insurance or by the insurer.  The insurance coverage does not include any direct or indirect costs incurred as a result of the delay.

9. Delivery Guarantees

Provided that the recipient's address is being complete and accurate, J&T Malaysia will ensure the item is delivered in accordance with the delivery time efficiency standard. J&T Malaysia is only responsible for delivery to the recipient's address written on the waybill. If the receiver has no further objection upon receiving of item, the item is considered successfully delivered. J&T Malaysia will not be responsible for any loss and/or damages afterwards. In the event if the recipient was not in the premise to receive the delivered item upon courier arrives, the item will be kept at J&T Malaysia branch for a certain period determined by J&T Malaysia. More details can be referred to our website www.jtexpress.my. The period to keep the unclaimed item is deemed as storage period. J&T Malaysia will make two (2) attempts to deliver the said item to recipient or recipient may collect the item from J&T Malaysia branch within storage period. The item will be returned to the sender after storage period. Any costs of direct or indirect damages or lost to the item or its contents arising during storage period is not the responsibility of J&T Malaysia.

10. External factors

J&T Malaysia shall not be responsible for damages resulting from natural disasters (force majeure events) or events beyond J&T Malaysia's control. For example:

(a) Natural disasters such as earthquakes, hurricanes and floods;

(b) Out of control situations such as war, embargo, aircraft crashes or flight technical problems;

(c) A fire or robbery occurred at the J&T Malaysia office premises, although the company has taken appropriate safety control measures.

(d) Item which has been seized or detained by the custom or relevant authorities, whereby the sender or the recipient shall be responsible for any tax, duty or penalty which has been imposed by the custom or the relevant authorities.

(e) Online scam and/or any other scamming or deceiving activities conducted where J&T Malaysia is used to provide delivery service.

J&T Malaysia will not act as the representative for the sender or the recipient in any dealings with the custom or any relevant authorities that detained or seized the shipped items.

11. Liability Exemptions

J&T Malaysia shall not be liable for any of the following events, but not limited to: any form of indirect loss, consequential damages, other indirect costs, loss of contract opportunities, loss of profits or income or cost incurred by delays, damage or loss of content or part of content, regardless of whether J&T Malaysia has the knowledge of the content during drop off or caused by J&T Malaysia’s negligence.

12. Damage / Parcels Lost Claims

Claim on damage/lost to the parcel or its content can only be claimed by the customer or the representative who has been authorised in writing by the customer. The claim application together with required physical and effective proof and any other necessary documents for damages or lost must be completely filled up and submitted within 48 hours upon receiving of the items. The required documents include (a) Application form (b) Copy of bank account statement (c) Copy of the consignment bill (d) Original tax invoice to verify actual price of the content (e) Tax invoice of consignment bill (if have) (f) Identity card of applicant which has been certified true copy or a copy of business registration certificate (SSM) if the claimant is a  business entity (g) Insurance claim form and documents required by insurance company (for insured items) (h) Any other required supporting documents, and submitted to the nearest J&T Malaysia branch or email to customer service centre of J&T Malaysia at [email protected]

J&T Malaysia will not compensate the claim requested by either party if the claim is not filed within the required 48 hours period or submitted incomplete required documents. J&T Malaysia reserves the right to refuse any claim if the complainant is unable to verify or unable to provide sufficient evidence that the damage/lost occurred under J&T Malaysia 's control. The compensation/claim is only limited to clause 13.

Insured items will only be able to claim insurance with completely comply to terms and conditions of insurance company.

13. Limited Liability

Excluding the Clause 3, 4, 5, 7, 10 and 11 stated in this Terms and Conditions, J&T Malaysia shall only be liable for the direct losses for damaged or lost items, but is limited to the following:  

  1. The actual amount of loss or damage based on the actual value of the contents as stated on purchase invoice of damaged or lost items or a maximum of RM100, whichever is lower, for each consignment note with contents weighing below 2 kg;
  2. The actual amount of loss or damages is based on the actual value of the content as stated on purchase invoice of damaged or lost items or a maximum of RM300, whichever is lower, for each consignment note with contents weighing 2 kg or above;

The amount of the compensation value for second-hand item and/or used goods shall be based on the lowest price in the market value, or a maximum of RM100, whichever is lower, for each consignment note with contents weighing below 2kg; whilst for each consignment note with contents weighing 2kg and above, the amount of the compensation value for second-hand item and/or used goods shall be based on the lowest price in the market value, or a maximum of RM300, whichever is lower.

The customer be advised to insure their item with insurance if the total value of item exceeded the limit of compensation covered by J&T Malaysia. The customer shall proceed their claim through insurance if they have insured their items and the above clause 13 (a) and (b) shall not be applicable for insured items. 

14. If one of the above terms and condition is void, it does not preclude the other terms which contained in this terms and condition to be void. All the rules are subjected to the subject matter of the above terms and condition.  J&T Malaysia reserves the rights to use the regulation and general terms and conditions which have been approved by J&T Malaysia even though it is not specified in this terms and condition. Please visit www.jtexpress.my for additional details of the terms and conditions.

15. The delivery status can be tracked and traced via www.jtexpress.my and/or by contacting the hotline number: 1300-80-9000 & 03-92129660. Any inquiries regarding the delivered items must be made within 30 days from the date of delivery.

Unless qualified above mentioned terms and conditions, J&T Malaysia is not obligating to any lawsuit and any other legal proceedings.

The customer is deemed to acknowledge and agreed to accept above mentioned terms and conditions upon he/she is using delivery services provided by J&T Malaysia.

Terms of Delivery Service

Determination of Shipping Charges
Dimensional weight is determined by using by J&T Express Malaysia volumetric standard as follows: 

The results of the calculation will be converted into kilograms (KG) and compared to the actual weight of the actual package. Shipping charges will be based on the total actual weight or the total dimensional weight, whichever is greater.

We have a list of outskirt delivery areas which we may not be able to deliver or might cause delay for delivery due to transportation availability, locality area, and islands.

Senders may change their receiver's address by contacting 1300-80-9000. Each changes are chargeable and prices varies according to area postal code.

LIST OF OUTSKIRT DELIVERY AREA (DOMESTIC)

States Street/Locality/Island Postcode Nearest Drop Point / Collection Point Address Details
No Pick Up Undeliverable
Penang Pulau Jerejak 11900 PEN003 31 (GROUND FLOOR), PERSIARAN MAHSURI 1/3, SUNWAY TUNAS, 11900, BAYAN LEPAS, PENANG.
Pulau Gudung
Pulau Aman
Bukit Bendera 11500 PEN008 10, TINGKAT G MEDAN ANGSANA SATU, AYER ITAM, 11500 AYER ITAM, PENANG.
Kedah Pulau Sayak 08500 KDH004 7B, JALAN KAMPONG BARU, 08000, SUNGAI PETANI, KEDAH.
Gunung Jerai 08300 KDH002 89D, JALAN GURUN RAYA, 08300 GURUN, KEDAH.
Pulau Daya Bunting 07000 KDH008 PLOT 265, D'LANGKAWI ISLAND MALL, KUAH, 07000 LANGKAWI, KEDAH. 
Pulau Singa Besar
Pulau Tuba 07100
Pulau Rebak
Perak Pulau Pangkor 32300 PRK013 NO.3, WISMA TIAN SIANG, JALAN DATUK AHMAD YUNUS, 32000 SITIAWAN, PERAK.
Selangor South Pulau Ketam 42940 PJS019 NO.9, GROUND FLOOR, JALAN BERANGAN, PORT KLANG, 42000 PELABUHAN KLANG, SELANGOR.
Pulau Indah
Tanjung Sepat   42800 PJS033 NO.9-G, JALAN CEMERLANG 1, PUSAT PERDAGANGAN BANTING, 42700 BANTING, SELANGOR.
Kelantan Kampung Jerek 18300 KTN020 GROUND FLOOR, PT 7811, TAMAN MESRA, 18300 GUA MUSANG, KELANTAN.
Kampung Kerinting
Kampung Tiong
Kg Pos Hendrop
Aring
Lojing
Pos Lebir
Chalil
Pulau Rulah 16200 KTN010 GROUND FLOOR, PT 762, RUMAH KEDAI 3 TINGKAT, JALAN STESEN KTMB WAKAF BHARU, 16250 TUMPAT, KELANTAN.
Pulau Dollah 15350 KTN003 PT 152, GROUND FLOOR, JALAN PINTU PONG, 15000 KOTA BHARU, KELANTAN.
Pulau Teluk Renjuna
Pulau Haji Nik Mat
Pulau Suri
Pulau Beluru 16040
Pulau Ekor Che Tahir 16200
Pulau Che Soh
Pulau Che Tahir
Pulau Gagak
Pulau Aur
Pulau Tongkang
Pulau Timun
Kampung Sokor 17500 KTN014 PT 460, BLOCK D, JALAN PECHONG, 17500 TANAH MERAH, KELANTAN.
Kampung Mambong 18000 KTN019 GROUND FLOOR, NO 191, JALAN AH SANG, 18000 KUALA KRAI, KELANTAN.
Kampung Seri Bahagia
Dabong  
Terengganu Pulau Kapas 21600 TRG003 GROUND FLOOR, LOT 5750, JALAN PASIR PANJANG, 21100 KUALA TERENGGANU, TERENGGANU.
Pulau Gemia
Pulau Bidong 20100 TRG004 PT 35461, GROUND FLOOR, DATARAN AUSTIN WAKAF TEMBUSU, 21300 KUALA TERENGGANU, TERENGGANU.
Pulau Redang 21090 TRG006 PN 3919, LOT 2714, MUKIM HULU SETIU, 22100 DAERAH SETIU, TERENGGANU.
Pulau Lang Tengah 21300
Pulau Perhentian 22300 TRG007 PT 361, JALAN PASIR AKAR, 22000 JERTEH, TERENGGANU.
Tasik Kenyir 21700 TRG010 NO 532, GROUND FLOOR WISMA KBT, JALAN BESAR, 21700 KUALA BERANG, TERENGGANU.
Pulau Tenggol 23000 TRG011 GROUND FLOOR, NO LOT 72822, PUSAT PERNIAGAAN SURA JETI, MUKIM SURA, 23000 DUNGUN, TERENGGANU.
Pahang Sungai Lembing    26200 PHG002 NO.B29, TINGKAT BAWAH, LORONG PADANG PERMAI 40, PERUMAHAN PADANG PERMAI, 25200 KUANTAN, PAHANG.
Sungai Klau   27630 PHG003 NO.3, PUSAT PERNIAGAAN RAUB, 27600 RAUB, PAHANG.
Bukit Fraser 49000
Genting Highland 69000 PHG004 P35-G JALAN MG2, PUSAT PERNIAGAAN MUTIARA GEMILANG, 28700 BENTONG, PAHANG.
 Felda Selancar 1,2,3,4 & 5 26700 PHG005 NO 7, GROUND FLOOR, JALAN MAKMUR 1, PRESINT NIAGA, BANDAR SATELIT, 26700 MUADZAM SHAH, PAHANG.
Perabong 26800 PHG006 NO.19, TINGKAT BAWAH, JALAN IXORA 1, TAMAN IXORA, 26800 KUALA ROMPIN, PAHANG.
Felda Selendang 3
Felda Lakum   28500 PHG007 NO.10, JALAN BUKIT KERAMAT 2, TAMAN BUKIT KERAMAT, 28400 MENTAKAB, PAHANG.
Felda Lepar Utara 1  & 2 26460/26400 PHG008 NO.42, BANGUNAN LKNP, JALAN BANDAR, 26500 MARAN, PAHANG.
Perkampungan Asia Jaya 26500
Kuala Wau
Kampung Badong 26680 PHG009 NO.8, JALAN SERI DAGANGAN PERAMU 1, SERI DAGANGAN PERAMU, 26600 PEKAN, PAHANG.
Kampung Kajang
Kampung Beluru
Kampung Merchong
Kampung Palas
Kampung Pandan
Kampung Serun
Kuala Mentiga 26690
Felda Chini
Felda Chini Timur
Taman Selasih   26640
Paloh Hinai  
Terlang  
Batu Sawar  
Serambi  
Pulau Rumput  
Padang Rumbia  
Temai Hulu  
Temai Tengah  
Temai Hilir  
Batu Balik   26600
Bukit Kenau 26650
Tepat
Pulau Manis   26630
Tanjung Pulai  
Tembangau 1-9 28380 PHG012 NO.35, GROUND FLOOR, JALAN KOMERSIL 2, PUSAT KOMERSIL TRIANG, 28300 TRIANG, PAHANG.
Chemomoi   28310
Felda Kemasul  
Bukit Rok 28200
Felda Purun
Felda Bera Selatan 1-7
Felda Mayam
Tasik Bera
Kampung Bantal 27020 PHG013 NO.3, GROUND FLOOR, JALAN PINE 1, TAMAN PINE, 27000 JERANTUT, PAHANG.
 Kampung Pagi
Kampung Mat Darling
Kampung Kuala Pengau
Kuala Tahan 27000
Felda Lepar Utara 3 & 4 27070/26430
Felda Lepar Utara 5 26430/26400
Felda Lepar Utara 6,7,8 & 9 27000/26400
Felda Lepar Utara 10,11 & 12 26485/26400
Merapoh 27210 PHG014 NO.40, JALAN JELAI, 27200 KUALA LIPIS, PAHANG.
Sungai Koyan 27650
Tersang
Cherating    26080 PHG017 LOT 49, LORONG BALOK DARAT 15, PUSAT PERKHIDMATAN BALOK, 26100 KUANTAN, PAHANG.
Felda Jenderak Selantan 28050 PHG018 F98, JALAN TENGKU ISMAIL, BANDAR BARU, 28000 TEMERLOH, PAHANG.
Felda Jenderak Utara
Rumpun Makmur
Gunung Senyum
Kampung Paya Sok
Kampung Kuala Mai
Kg Gong Halt
Kg Penderas
Pelangai   28730 PHG019 NO.9, JALAN BESAR, 28600 KARAK, PAHANG.
Manchis  
Johor Pulau Tioman 86800 JHR013 NO.28, JALAN ABU BAKAR, 86800 MERSING, JOHOR.
Sabah Tambunan 89650 SBH003 LOT 4, GROUND FLOOR, KENINGAU PLAZA, 89000, KENINGAU, SABAH.
89657
89658
89659
Nabawan 89950
89957
89958
89959
Sepulut 89957
Tulid 89008
Sook 89000
Sinaron 89007
Pensiangan 89950
Pamol 90400 SBH004 LOT 41, BLOCK B6, PHASE 2-5, BANDAR UTAMA SHOPLOT, MILE 6, NORTH ROAD, 90000, SANDAKAN, SABAH.
Tongod 89330
89337
89338
89339
Pengalat 89600 SBH006 LOT 9, PHASE 2, GROUND FLOOR, TENOM COMMERCIAL CENTER, 89907 TENOM, SABAH.
Sindumin 89850
Kemabong 89908
89900
Pamilan
Tomani
Melalap
89908
Kuala Penyu 89740 SBH007 LOT 50, GROUND FLOOR, BLOCK G 1 BEAUFORT COMMERCIAL CENTRE, 89800 BEAUFORT, SABAH.
89747
89748
89749
Menumbok 89760
89767
89768
89769
Kampung Mawao 89709
Kampung Kota Klias 89800
Pulau Bum Bum   91308 SBH010 LOT 172, MARKETPLACE @ DESA SERI TONG TALUN, 91308 SEMPORNA, SABAH.
Pulau Larapan  
Pulau Selakan  
Pitas 89100 SBH016 LOT NO.33A, TAMAN WTK PHASE 2, P/S 699, 89108 KOTA MARUDU, SABAH.
Kota Belud* 89150 SBH700 BOX 90, KAMPUNG POMPOD, JALAN KOTA KINABALU, 89150 KOTA BELUD, SABAH.
89157
89158
89159
Ranau* 89300 SBH701 BLOCK E, LOT NO.3, KEDAI SEDCO, PEKAN RANAU, 89300 RANAU, SABAH.
89307
89308
89309
Kota Kinabatangan* 90200 SBH702 BLOCK E, LOT 1, GROUND FLOOR, NEW TOWNSHIP, 90200 KOTA KINABATANGAN, SABAH.
Telupid* 89320 SBH703 LOT 17, GROUND & FIRST FLOOR, BANDAR TELUPID JAYA, PEKAN TELUPID, 89320 TELUPID, SABAH.
89327
89328
89329
Lawas* 98850 SBH704 LOT 435, GROUND FLOOR, JALAN TRUSAN, 98850 LAWAS, SARAWAK.
98857
98859
Tuaran* 89200 SBH705 TL 137(A), GROUND FLOOR, LOT 4, BLOCK II, JALAN JILANG P.S 294,89208 TUARAN, SABAH.
89207
89208
89209
Sarawak Belawai 96150 SWK013 LOT 16, SUNGAI MERAH TOWN DISTRICT, 96000 SIBU, SARAWAK.
Tanjung Manis
Matu 96250
Daro 96200
Julau 96600 SWK014 LOT 3243, MENYAN LAND DISTRICT, 16 SIBUJAYA, 96000 SIBU SARAWAK.
Selangau 96000
Nanga Merit 96800
Song 96850
Kabong 94650 SWK017 NO.18B, JALAN BERSATU, LORONG 1, 96100 SARIKEI, SARAWAK.
Mulu 98000 SWK019 LOT 14513-14514, AIRPORT, COMMERCIAL CENTRE, JALAN AIRPORT, 98000 MIRI, SARAWAK.
Marudi
98050
98150
Bekenu 98150 SWK020 LOT 486, BLOCK 9, JALAN BENDAHARA, 98000 MIRI, SARAWAK.
Baram 98050
98057
98058
98059
Long Lama 98300
Kampung Baru Sebuan Besar 97000 SWK021 LOT 47B, GROUND FLOOR, BDA SHAHIDA, 97000 BNTULU, SARAWAK.
Samalaju 97000 SWK022 SHOPLOT 68, LOT 7289, GROUND FLOOR, MEDAN CENTRAL COMMERCIAL CENTRE, 97000 BINTULU, SARAWAK.
Sebauh 97100
Belaga 96900 SWK023 SUBLOT NO2, JALAN SIBIYU JAYA, 97000 BINTULU, SARAWAK.
96950
Samalaju Industry Estate 97000
97300
Kuala Balingian 96350 SWK024 NO.21, TATAU BAZAAR, 97200 TATAU, BINTULU, SARAWAK.
Kuala Tatau, Tatau 97200
Sangan
Kelawit
Nanga Medamit 98750 SWK025 LOT 11692(S/LOT 57), BLOCK 5, KUALA BARAM LAND DISTRICT, 98000 MIRI, SARAWAK. 
Lubok Antu 95900 SWK028 GROUND FLOOR S/L2 BLOCK 3STD, JALAN DURIAN, 95000 SRI AMAN, SARAWAK.
Lingga 94900
Kanowit* 96700 SWK700 NO.60, JALAN KUBU, 96700 KANOWIT, SARAWAK.
96707
96709
Dalat* 96300 SWK701 SUBLOT 10, LOT 484, BLOCK 123, DALAT BAZAAR, 96300 DALAT, SARAWAK.
96307
96309
Batu Niah* 98200 SWK702 LOT 507&508, SL15, JALAN BATU NIAH, 98200 BATU NIAH MIRI, SARAWAK.
Limbang* 98707 SWK703 LOT NO 1379, GROUND FLOOR, BANGUNAN BANGKITA, 98700 Limbang, SARAWAK.
98708
98709
Lundu* 94500 SWK704 NO.8A, LUNDU BAZAAR, 94500 LUNDU, SARAWAK.
94507
94509
Sematan* 94100
Bau* 94000 SWK705 NO.71, JALAN TEMENGGONG SALAU, BAU BAZAAR, 94000, BAU, SARAWAK.
94007
94009
Simunjan* 94800 SWK706 135, PASAR BARU , 94800 SIMUNJAN, SARAWAK.
94807
94809
Asajaya* 94600 SWK707 GROUND FLOOR, SL 513, L488, KAMPUNG ASAJAYA ULU, ASAJAYA NEW TOWNSHIP, 94600 ASAJAYA, SARAWAK.
Roban* 95300 SWK708 LOT 641, JALAN WEE GEOK ENG, 95400, SARATOK, SARAWAK.
Saratok* 95400
95407
95409
Spaoh* 95600 SWK709 NO.20, SPAOH BAZAAR, 95600 SPAOH, BETONG, SARAWAK.
Kapit* 96800 SWK710 NO.18. LOT 58, PASAR KAPIT, 96807 KAPIT, SARAWAK.
96807
96809
Limbang* 98700
Pusa* 94950 SWK711 LOT 1032, BLOCK 6 SABLOR LAND DISTRICT, NEW SHOPHOUSE PUSA BAZAAR, 94950 PUSA, SARAWAK.
Debak* 95500 SWK712 SL 03/67G, JALAN PASAR DEBAK, 95500 DEBAK, SARAWAK.
Sebuyau* 94850 SWK713 LOT 179, PASAR SEBUYAU, 94850 SEBUYAU, SARAWAK.
      SWK714 LOT 150, JALAN BAZAAR DARO, 96200 DARO, MUKAH, SARAWAK.


(*) Remark: CP=Collection Point, Collection Point does not provide delivery service, customer need to self-collect parcel.

Terms of Website and Applications

This Terms and Conditions governs the use of this Website. By browsing, assessing or viewing this Website, you agree to be bound by these terms and conditions.  If you do not accept to this Terms and Conditions, you should refrain from using this Website.

Terms & Conditions - Website

Terminology

The terms “we”, “us”, and “our” in this terms and conditions are a reference to J&T Express (Malaysia) Sdn Bhd (Company No: 1263493-K) with business address at 19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, Wilayah Persekutuan Malaysia.

The terms “clients”, “you” and “your” refer to you, the person who assessing to this Website and agree to the Company’s terms and conditions.

The term Website refers to this website which shall include all the materials in this website, included but does not limited to text, graphics, logos, icons, software, information, data, features, sound recordings, derivative works and contents thereof.

Disclaimer

We shall not be liable for any loss or damage, which you may directly or indirectly suffer in connection with your use of this Website, nor do we accept any responsibility for any such loss arising out of your use on or reliance on information contained on or accessed through this Website. We do not warrant the accuracy or reliability of the contents of this Website.

You are advised to exercise your own precautions to ensure that you will not expose yourself to the risk of virus, malicious computer code or any form of interface which may damage your computer system while assessing or browsing to this Website. J&T Express (Malaysia) Sdn Bhd and its affiliates shall not be liable for any interference or damage to your own computer system which arises with your use of this Website.

Cookies

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Amendment

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Restrictions on use of this Website

You shall ensure that you and your other person shall not:

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  • Input any information which contains viruses, Trojan horses, worms, malicious software or other computer programming routine which intends to damage, interfere with, intercept with or expropriate any system, the Website or information that infringes the intellectual property rights of another.

Indemnity

You agree to defend, indemnify and hold harmless J&T Express (Malaysia) Sdn Bhd and its affiliates from any and all claims arising out of your breach of any of these terms and conditions and any of your activities conducted in connection with this Website.

Copyright

Copyright and other intellectual property in this Website is owned and licensed by us. Any unauthorised use of any of the materials stored in this Website, whether it is by way of reproducing, reverse engineering, storing, distributing, displaying, performing, publishing, commercialising and any other form of infringement by yourself may violate copyright, trademark and other relevant law. No right, title, or interest in this Website, any content on the Website, or any services or processes or technology described on this Website is transferred to you.

Termination

The access to this Website may be terminated or suspended at any time without prior notice. Upon such termination, you must immediately (a) discontinue use of the Website and (b) destroy any copies that you have made in pursuant of any portion of the Website. Take notice that accessing the Website after such termination will constitute an act of trespass.

Force Majeure

We shall not be liable to you for any of the failure, interruption or delay which arises out of the force majeure events or any other circumstances which are beyond our control, which include but does not limited to war, rebellion, civil commotion, strikes, industrial disputes, fire, earthquakes, flood, drought, failure of the internet or Website, interruption to the internet or Website or any other problem associates with the interruption of transmission of information to the Website. 

Governing Law and Jurisdiction

This Terms and Conditions are governed by the law in force in Malaysia. All legal suit, action or proceeding arising out of, or related to the Website or this Terms and Conditions shall be instituted exclusively in the courts of Malaysia.

Contest & Campaign

Terms & Conditions - Contest & Campaigns

These general terms and conditions for J&T Express Malaysia shall apply together with the specific terms and conditions set out in each campaign by J&T Express. In the event of conflict or discrepancy between these general terms and conditions and the specific terms and conditions for a particular campaign, the latter shall prevail.

 

1. By participating in a campaign, the participant conclusively agrees to be bound by the terms herein and all other relevant terms and conditions governing the use of any J&T Express Malaysia services in relation to the campaign.

2. Unless otherwise stated, all campaigns organized by J&T Express Malaysia; referred to as "J&T Express and/or JNT Express and/or JT Express."

3. J&T Express Malaysia reserves the right to cancel or amend the campaign at any time and without prior notice. For the avoidance of doubt, cancellation or amendment to the campaign by J&T Express Malaysia shall not entitle the participant to any claim or compensation against/from J&T Express Malaysia for any loss or damage suffered by the participant (regardless of the cause of action) as a direct or indirect result of the aforementioned cancellation or amendment to the campaign. The participant agrees not to knowingly damage or cause interruption to the campaign and/or prevent others from entering a campaign.

4. The participant warrants that the entries do not misrepresent an association or connection to some person, brand or thing that it does not actually have, and is not defamatory, libelous, vulgar, obscene, derogatory, pornographic, objectionable with respect to race, religion, creed, national origin, gender or sexual preference, or is otherwise inappropriate or unfit for publication.

5. Where the entry submitted by the participant contains third party intellectual property rights, the participant shall ensure that the participant has obtained the relevant license or ownership for the same from the relevant intellectual property rights owner and the participant shall ensure that the entries do not otherwise infringe any third party 's intellectual property rights.

6. J&T Express Malaysia shall not in any way be liable for any such infringement and the participant shall indemnify and keep J&T Express Malaysia and its associated companies, directors, employees, and/or agents harmless from such claims.

7. J&T Express Malaysia and its associated companies, directors, employees and/or agents shall not be liable for any error, omission, interruption, deletion, defect, delay in operation or transmission, communication failure, theft, destruction, alteration of or unauthorized access to campaign entries, or campaign entries lost, damaged or delayed as a result of server functions, telecommunication malfunction, technical issues, virus, bugs or other courier services and typical services error causes beyond J&T Express Malaysia's control.

8. All claims for prizes must be made in the manner stipulated in the specific campaign terms and conditions. J&T Express Malaysia reserves the right to cancel/withdraw/amend prizes at any time and for any reason whatsoever.

9. All prizes are non-transferable and are not exchangeable for cash. Per prize winning is only eligible per genuine submission.

10. J&T Express Malaysia's decision in relation to the prize winner shall be final and binding.

11. In the event of any dispute regarding a campaign, the rules governing the campaign, conduct, results, prizes and all other matters relating to a campaign, J&T Express Malaysia's decision shall be final and binding on the campaign's participants and no correspondence or discussion shall be entertained.

12. The prize winner agrees that he/she will bear any applicable taxes, insurance and other expenses that may be applicable in relation to the prize, except where otherwise stated in the terms and conditions for a specific campaign.

13. J&T Express Malaysia reserves the right to disqualify participants and/or revoke the
      prize (at any stage of the campaign) if:

      a. The participants are ineligible or does not meet any of the eligibility criteria; or

      b. The participant breaches of the Terms and Conditions or other rules and regulations of
           the campaign or violated any applicable laws or regulations; or

      c. In J&T Express ’s sole determination, it believes that the participant has attempted to
         undermine the operation of the campaign by fraud, cheating or deception.

14. In the event of a disqualification after the prize has been awarded, J&T Express  reserves the right to demand for the return of the prize or payment of its value from the ineligible participant.

15.  Whilst J&T Express will endeavor to conduct necessary verifications on the eligibility
of contestants, failure to disqualify any ineligible participants shall not be deemed a breach by J&T Express.

16. J&T Express Malaysia shall not be liable for any loss or damage (including without limitation loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with a campaign, even if J&T Express Malaysia has been advised of the possibility of such damages in advance, and all such damages are expressly excluded.

17. By participating in a campaign, the participant (and the participant's parent/legal guardian, where the participant is minor)irrevocably agrees to release and hold harmless J&T Express Malaysia and its associate companies, directors, employees, advisors and/or agents from any and all losses, damages, rights, claims and actions of any kind in connection with the campaign and/or resulting from acceptance, possession, use or misuse of any prize, or travel to or from any prize-related activity, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.

18. Employees of the company, the contest’s participating sponsors and their advertising agencies, and members of the immediate family of any such persons involved are not eligible to participate and win contests organized J&T Express Malaysia.

19. J&T Express Malaysia shall not be responsible for incidents of virus attacks and/or any other malicious software infection to a Participant's mobile phone or device arising as a result of participating in a campaign.

20. J&T Express Malaysia does not warrant that a campaign shall be uninterrupted and/or error free.

21. By participating in the campaign, the participant hereby acknowledges and irrevocably agrees that J&T Express Malaysia shall not in any manner be liable for any interruption and/or error relating to or arising from the campaign.

22. J&T Express Malaysia and any of its trademarks, service marks, symbols, and captions are trademarks of J&T Express Malaysia and/or its associated companies. Where relevant, third parties' product and service names profiled in a campaign are trademarks and service marks of their respective companies. Nothing contained herein or in the campaign shall be construed as conferring a license of J&T Express Malaysia or the said third parties' intellectual property rights to the participant or any other party.

23. Where relevant, a campaign may make reference to a third party's product and/or service. Nothing shall be construed as J&T Express Malaysia endorsing the use of any third parties' product or service by the participant and the use thereof shall be at the participant's own risk and J&T Express Malaysia shall not be liable for the same.

24. The participant hereby irrevocably agrees and gives consent to J&T Express Malaysia to use the information or publish any related matter connected to the entries including and not limited to the participant's name, and photographs for current and future advertising and promotional purposes, without additional consideration and limitation in time or territory and in any media. Where a participant's entry(ies) for a campaign contains data belonging to a third party, the participant shall obtain consent of the third party prior to submission of entry(ies). Unless otherwise stated, all entries of the campaign shall become the property of J&T Express Malaysia.

 

These general terms and conditions for J&T Express Malaysia campaigns and the specific terms and conditions set out in each campaign shall be governed by Malaysian law and be subject to the exclusive jurisdiction of the courts of Malaysia.