Claim Request Form
AWB Number
Shipment Information
AWB Information
Supporting Documents
T&C
Declaration

Enter your AWB/Tracking Number and choose your type of claim to get started.

Choose your claim for:

Sender/Shipper's Details:


Receiver/Consignee’s Details:


Shipment details as below :


Purchased with J&T Insurance: *




Here are the documents attached:
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Condition Precedents of Making a Claim Request

1. The Claim Request Form shall only be completed by Sender/authorised person from Sender Company. Any other parties except for the above mentioned shall not complete/assist to complete the Claim Request Form. Otherwise, the Claim Request Form shall be null and void.

2. If the claimant is applying on behalf of company/Sender, a duly completed Authorisation Letter shall be provided.

3. Submission of Duly completed Claim Request Form shall attached together with all the other documents required as mentioned above. Should there be incomplete documents, the request will not be entertained.

4. Duly completed Claim Request Form and all relevant documents shall be returned to the nearest drop point of J&T Malaysia within 48 hours upon receipt of the parcel. Otherwise, any request for compensation shall be invalidated.

5. Responsibility to prove the Loss (i.e damage/lost/others) shall lies solely on the Claimant.

6. Responsibility to adhere to Condition Precedents and fully comply with it shall lies solely on the Claimant.

7. Responsibility to provide the documents and ensure the accuracy of the information provided shall lies solely on the Claimant.

8. Responsibility to return the damaged (or in the event of lost item recovered later) parcel(s) shall lies solely on the Claimant.

9. Claimant shall bear all cost and expenses to return the damaged (or in the event of lost item recovered later) parcel(s); J&T Malaysia will not provide any reimbursement whatsoever in this regards.

10. Responsibility to ensure the condition and/or quality of the returned good is no worse than it is (upon receipt) shall lies solely on the Claimant.

11. Returned of damaged parcel(s) forms part of the claims request process. Notwithstanding to this, the Claimant does not need to return the damaged parcel under any of the below circumstances, including but not limited to, the following:-
A) Damaged parcels no longer hold any monetary values
B) Damaged parcels is considered total loss (e.g beyond repair)

12. J&T Malaysia shall be the rightful sole owner and have sole discretion of the damaged (or in the event of lost item recovered later) parcel(s) upon completion of the Disbursement of Compensation.

13. Upon full investigation conducted by J&T Malaysia and in the event J&T Malaysia decides there should be a compensation, the Disbursement of the compensation will be transferred to Claimant’s account within 3 to 14 working days upon approval. Upon completion of the Disbursement, J&T Malaysia shall not be party of any further negotiation/appeal/settlement/litigation process pertaining to the claim.

14. Upon full investigation conducted by J&T Malaysia and in the event J&T Malaysia decides there should be rejection of the claim request, such decision is final. J&T Malaysia shall not be party of any further negotiation/appeal/settlement/litigation process pertaining to the claim.

15. Claimant shall indemnify and hold harmless the J&T Malaysia from any and all claims, damages, fines, judgments, penalties, costs, liabilities or losses arising out of or in any way related to claim in the future. J&T Malaysia shall be absolved of all the above mentioned once a decision is made.


Declaration of Claimant:

1. I understand my claim request is subject to the terms and conditions of J&T Express (Malaysia) Sdn. Bhd (hereinafter refer to as “J&T Malaysia”) and have taken full notice of the same.

2. I understand that this is compensation request made online as such there is minimal or zero communication verbally from J&T Malaysia. Hence, I will endeavour to remain vigilant and aware of the claims status on my own.

3. I understand and agree that my claim is subject to full and honest disclosure of information needed by J&T Malaysia; as such I declare that the information provided by me is true, complete and correct to the best of my knowledge and belief. I also confirm that in the event of any information provided by me is not true and incomplete, J&T Malaysia shall within its right to evaluate, deny and/or forfeit any compensation requested.

4. I declare that I am the Sender/authorised person from Sender Company and permitted/authorised to file this claim request.

5. I understand that submission of this compensation request is without prejudice to the terms and conditions of J&T Malaysia and any breach of condition(s) on part of the Claimant will automatically forfeit its compensation claim. I also understand that the acceptance of this form is NOT in itself an admission of Liability on the part of J&T Malaysia.

6. I shall fully comply with the requirement(s) raised by J&T Malaysia and shall extend full co-operation to J&T Malaysia as well. Should there be any action(s) from my end that would prejudice the position of J&T Malaysia and/or the investigation of the claim, I accept that my claim request shall be rejected.

7. I accept that the compensation amount shall be determined by J&T Malaysia and J&T Malaysia shall have its right to evaluate the compensation amount based on its market value as well as taking into consideration including, but not limited to, the parcel(s) age, terms of usage (wear and tear), quality prior to claim notification, advancement of technology and/or depreciation of value attached. The determination of percentage of deduction in the final compensation amount, if any, shall be in J&T Malaysia sole discretion.

8. I hereby accept that J&T Malaysia shall have a reasonable time to investigate and assess the claim.

9. I hereby declare that if I and/or my authorized person is found out to have make a fraudulent claim, whether or not before and/or after the claim is being processed, J&T Malaysia is not liable to pay the claim and may recover any sums paid by J&T Malaysia to me.

10. I hereby declare that any of my personal information collected or held by you herein is provided with my consent for it to be used, processed and disclosed to individuals or organizations related to or associated with J&T Malaysia (in and outside of Malaysia) including inter-departments within J&T Malaysia or any selected third party service providers such as any service provider appointed by any corporate entities or governmental and judicial bodies or regulators to whom J&T Malaysia is obliged to disclose under the requirement of any law relating to J&T Malaysia or any of its affiliates or partners.

11. I agree that J&T Malaysia shall be the rightful sole owner and have sole discretion of the damaged (or in the event of lost item recovered later) parcel(s) upon completion of the Disbursement of Compensation.

12. I agree to indemnify and hold harmless the J&T Malaysia from any and all claims, damages, fines, judgments, penalties, costs, liabilities or losses arising out of or in any way related to claim in the future. J&T Malaysia shall be absolved of all the above mentioned in this clause once a decision is made which is final and binding on all parties.

I agree to the limit of compensation outlined in the terms and conditions of J&T Malaysia. Should a decision from J&T Malaysia result in compensation, it is on a without admission of liability basis. I agree and accept the compensation amount to be transfer to my bank account as per following details :

Declared and Acknowledged by :